Triage that matches how you sell
Pin VIPs, snooze follow-ups, and route by intent so the right person answers fast—without a separate helpdesk.
About us
The features your team needs to turn chats into revenue.
Shared inbox, order context, and AI-assisted replies in one place—so every conversation is actionable without switching tools.
Product features
01— Feature
Unified inbox
Every channel in one thread timeline so nothing slips through when volume spikes.
Context beside every message
See cart, order status, and past chats next to the reply box so agents never tab away to guess what happened.
02— Feature
Revenue signals
Spot conversations that actually move the needle—before the window to convert closes.
Live signals, not static reports
Surface high-intent shoppers, stalled checkouts, and at-risk orders as they happen so you can intervene in-channel.
AI that drafts, you approve
Suggested replies grounded in policy and catalog copy—edit in one tap so tone stays on-brand.
Built for teams, not solo inboxes
Assignments, internal notes, and handoffs keep everyone aligned when multiple people touch the same customer.
03— Feature
Operations at scale
Policies, shortcuts, and visibility that hold up when you add channels and headcount.
Macros and saved replies
Ship consistent answers for shipping, returns, and sizing—then tweak per thread when it matters.
Audit-friendly history
Every customer touch tied to identity and order IDs so finance and support stay in sync.
Highlights
Everything you need. Nothing you don’t.
Built to keep your business simple, organized, and ready to grow.
No technical setup required
Sign up and connect channels—no servers or plugins to install.
Works on mobile and desktop
Same inbox and order context on phone, tablet, or browser.
Built for daily business operations
Triage messages, reply fast, and see carts without extra tools.
Designed to scale as you grow
More orders and teammates—the same workflow, not a new stack.
FAQ— Help
Straight answers on the right.
Short questions teams ask before they start—answered in one place, same layout as the rest of this page.
How long does it take to set up?
Many teams are replying to customers the same day they sign up. Larger catalogs take a bit longer to load in, but there’s no server work—connect what you use and start.
Do I need technical skills?
No. If you’re comfortable in a browser and a spreadsheet, you’re set. We host the product and ship updates—you focus on customers and catalog.
Can I use it on mobile?
Yes. ChatFinity is responsive: triage from your phone when you’re on the move, then pick up the same threads on desktop when you’re at a desk.
What kind of businesses is it for?
Independent brands, lean teams, and DTC shops that sell where people already message them—social, chat, email—and want inbox and order context together.
Can I upgrade later?
Yes. Start on the plan that matches today and move up when you need more seats, channels, or depth—without switching to another stack.
Build your agent and close more chats.
Inbox, AI replies, and order context in one place—quick to set up, no card required.
